Return & refund policy

If something is not right, you can return it within 7 days of delivery.

You can return an item when

• It arrived damaged or defective
• It is different from what you ordered
• The size does not fit (fashion items, unused with tags)

How it works

• Call or message us with your order number
• We arrange a pickup or guide you to the nearest courier point
• Refunds are sent to bKash, Nagad or your bank within 5 working days after we receive the item

For hygiene reasons, opened beauty and grocery items cannot be returned unless they are faulty.